Returns and warranty

Exchanging and returning

The switching or returning of your internet order can be made within 14 days after receiving your purchased goods, but only with the original receipt and if the products are unused. If you want to return a product, we ask you to completely fill out the return form. A return has to be reported within 14 days.
Click here to view or download the withdrawal form.
*You may add a section, if reasonably necessary, to try it out, as long as it leaves no traces of use.

Return procedure 

To ensure your product is qualified for return, please ensure your article meets the following requirements:

  • The product must be undamaged.
  • The packaging must be as undamaged as possible.
  • Do not write or put any stickers or sticky tape on the packaging if possible.
  • If necessary put the articles in a extra cardboard box to reduce any damage during transport.

Only when your shipment meets these point, we can ensure that your money is refunded within 14 days after we received your return.

Retourning by mail 

Switching or returning for consumers can be made by sending the product with the receipt (or any other proof of purchase) and the completely filled out return fom by mail. Be sure to have the parcel stamped at a TNT post office or a SelektVracht Servicepoint. We advise a ensured shipment.

Problems with the shipment or with the freighter are to your own risk. Therefore always keep your proof of shipment!

Beware! Make sure the products are properly wrapped to avoid any damage during the shipment.

If you would like to trade/switch a product, you may return the product within the on sight period. Afterwards easily order a new product in our webshop.



Legal warranty 

When you purchase a product you have the right, if used properly, to a decent product. If your received product is not up to your expectations, we will maintain the Dutch legislation. You will need to contact us within two months after noticing the malfunction of the product. After your notification we will decide if we can easily repair the product. If this is not possible in a short period of time or not possible at all, than we offer to cancel the purchase order. The cost price will be (partially) repaid. The Legal warranty is 1 year.

Warranty and returns step by step 

Do you wish to return a product for warranty? Contact our customer service center at:


Terms and conditions for the complaint:

  • Please submit your name, address, city and your phone number or email address.
  • A clear discribtion of your complaint.
  • Any purchase notes or receipts.

You can submit a complaint via our website or  can be send by mail, using the following address
Customer Services
Jeverweg 12
9723 JE Groningen

or mail us at:

A complaint can be called in by using the following Phone number  +31 (0)50 5445335

After receiving your complaint will take care of your complaint. You will receive an answer as soon as possible, though within 14 days, after receiving your complaint. If you agree with the offered solution, the file will be closed. If the offered solution is not to your satisfaction, a written complaint can be send to the disputes division of the dutch ThuisWinkelWaarborg.
Our Chamber of Commerce registration number is 02009819
Our VAT number is NL004166097B01